Terms of Service — Shipping Responsibility & Liability

Last Updated: 2025-06-18

1. Shipping Terms

{BRAND_NAME} ({URL}) is responsible for the order until it is delivered to the carrier. After that, risk of loss transfers to you.

{BRAND_NAME} | {ADDRESS} | {EMAIL} | {PHONE}

2. Transfer of Risk

• Domestic: Risk passes when the carrier takes possession
• International: Risk passes when the package is handed to the first carrier
• Pickup: Risk passes when you take physical possession

3. Title Passage

Title to products passes to you upon:

• Full payment received
• Products handed to carrier
• Exception: We retain title until full payment is received

4. Carrier Selection

• We select the carrier based on your shipping choice
• We are not liable for carrier delays, losses, or damages
• Claims against the carrier are your responsibility (we assist where possible)
• Route Protection (optional at checkout) transfers risk back to us

5. Customs & Import

For international shipments:

• You are the importer of record
• You are responsible for customs clearance
• You are responsible for all duties, taxes, and fees
• We provide customs documentation as described in our Shipping Policy

6. Inspect Upon Delivery

You are responsible for:

• Inspecting packages upon delivery
• Noting damage on the delivery receipt
• Reporting issues within the timeframe stated in our Return Policy
• Providing photographic evidence when requested

7. Undeliverable Packages

If a package is returned as undeliverable:

• We will notify you and arrange re-delivery
• Re-shipping fees may apply
• If we cannot reach you within 30 days, order will be cancelled (refund minus shipping)

8. Contact

{BRAND_NAME} | {ADDRESS} | {EMAIL} | {PHONE}